Chipmunks Food and Parcel Delivery Services Guidelines

Dear Chipmunks Delivery Partner,

Thank you for being a valued part of our team. To ensure a seamless experience for our customers, please adhere to the following guidelines:

A. Order Cancellation :

1. • What to do if Order Customer’s Cancel the order at Doorstep or while reaching to his location ?

     • If an order is cancelled by the user at the customer’s doorstep or while reaching to his location, kindly return the food to the restaurant promptly.
     • The return should be completed within the same time it took to cover the distance during the delivery to maintain the freshness and temperature of the food.

   • Do I receive a delivery fee for returning the order back to the restaurant or store?

     • Yes, you will receive a delivery fee if the order is cancelled at the doorstep of the customer or during the delivery process. The specific fee structure will be determined based on the business model.

   • Failure to Return Order to Restaurant on Time (If Not Delivered to Customer):

     • In the event that the delivery cannot be returned to the restaurant on time (if not delivered to the customer), a penalty will be imposed.
     • The penalty is equivalent to the total order amount plus an additional 20% of the total order value.

B. For Cash on Delivery (COD) Orders:

1. 3. Handling COD Amounts:

      • Cash on Delivery (COD) orders should be managed responsibly. If you need to deposit the COD amount to Chipmunks, be aware of the cash limit.
      • Your account will be automatically suspended if the COD amount exceeds Rs. 200. To avoid suspension, promptly pay the COD amount.

   4. Deposit Procedure for COD Money:

      • COD money should be deposited online through various channels such as UPI, Card, Net Banking, etc. Follow the designated process for timely and accurate transactions.

   5. Earning Payout Schedule:

      • Delivery partners can expect their earnings from Monday to Sunday to be processed and received on the following Saturday of the next week. Ensure accurate and up-to-date details for seamless transactions.

C . Parcel Delivery Guidance:

1. 1. Handling Additional Amounts:
      • When delivering parcels, delivery partners are only authorized to collect the specified delivery fee from the sender or receiver, as indicated in the app.
      • Under no circumstances should delivery partners collect any additional amounts on behalf of the sender or receiver.

These additional guidelines are crucial for maintaining smooth operations and financial transactions. Your cooperation in adhering to these practices ensures a secure and efficient delivery process.

Thank you for your commitment to providing excellent service with Chipmunks Delivery. If you have any further questions, please feel free to reach out to our support team.

D. General Delivery Guidelines:

1. 3. Communication:

      • Keep customers informed about the estimated delivery time and any delays.

   4. Presentation:

      • Ensure the neat and presentable packaging of both food and parcels.

   5. Hygiene:

      • Maintain personal hygiene and adhere to safety guidelines, especially during food deliveries.

   6. Customer Interaction:

      • Be polite and professional when interacting with customers.

   7. Security Measures:

      • Take necessary precautions to secure parcels and ensure they are delivered to the correct recipient.

   8. Vehicle Maintenance:

      • Regularly check and maintain delivery vehicles to ensure safe and efficient transportation.

   9. Reporting Issues:

      • Promptly report any issues, delays, or incidents during deliveries to the Chipmunks support team.

   10. Adherence to Traffic Rules:

       • Follow all traffic rules and regulations to ensure safe and legal delivery operations.