Cancellation & Refund Policy

Last Updated – 20-06-2022

Thank you for your purchase. We hope you are happy with your purchase. However, there could be certain circumstances beyond our control where you could receive a damaged / defective product, we will exchange or return that product to us for a refund or an exchange. Please see below for more information on our return policy.

Cancellation policy

Chipmunks believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1. If you wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform.
2. Cancellations will be considered only if the request is made before processing the order.
3. No cancellations are entertained for those products that are sold on special occasions like Navratri, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
4. No charges are applicable if cancellation is made immediately after placing the order.
5. A cancellation fee of 5% of the order value will be applicable if the order has been already dispatched (the amount can be deducted from Wallet / future orders).

Chipmunks may cancel the transaction initiated by You on the Platform, if:

• The designated address to avail the Chipmunks Services provided by you is outside the service zone of Chipmunks.
• Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
• The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violation of the Terms of Use.
• If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which you have not provided such medical prescription or provided an invalid medical prescription.
• Information, instructions and authorizations provided by you is not complete or sufficient to execute the transaction initiated by you on the Platform.
• If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.
• If a Delivery Partner is not available to perform the services, as may be requested.
• If any Item for which you have initiated the transaction is not in stock with the Merchant.
• If the transaction cannot be completed for reasons not in control of Chipmunks.

Return Process:

Returns (if applicable)

1. Please share us the receipt and images of Damaged / Defective product within maximum 1 hours of delivery.
2. Products/Items should be UNUSED and should be returned in their original Packaging along with the tags, accessories and labels attached in the same condition in which you received it.
3. It is advised that the return packets should be strongly and adequately packaged. So, that there is no further damage of goods in transit.
4. To complete your return process, we will need a receipt or proof of purchase or invoice copy. 

Return will be processed only if:

1. It is determined that the product was not damaged while in your possession;
2. The product is not different from what was shipped to you;
3. The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
5. Products marked as “non-returnable” on the product detail page cannot be returned.

To return an item, please share us the images of damaged / defective product and its bill by reaching us at support@chipmunks.in or call us at +91- 8433057707, and place the item securely in its original            Packaging, with tags, Bills & Accessories.

Refunds (if applicable)

You shall only be able to claim refunds for transactions initiated by you only if you have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in                             accordance therein, you shall be eligible to get the refund in the following circumstances:

• Your package has been tampered or damaged at the time of delivery, as determined by Chipmunks basis the parameters established by Chipmunks in its sole discretion.
• If the wrong Item has been delivered to you, which does not match with the Item for which you had initiated a transaction on the Platform.
• Chipmunks has cancelled the order because of any reason mentioned above.
• All decisions with respect to refunds will be at the sole discretion of Chipmunks and in accordance with Chipmunks internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by Chipmunks shall be refunded to the financial source account from which, you have initiated the transaction on the Platform.

Refund in Case of Return:

We will process refund, once we receive and inspect your return or the seller notifies us of receipt of return. The refund amount is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Chipmunks wallet (in case of Pay on Delivery orders).

• Once your return is received and inspected, you will receive an email about the status of your return request.
• In case, your return has been accepted, the refund amount will be initiated immediately.

1. 1. In case of pre – paid order by using any credit/debit card / net banking will be refunded back to the same mode of payment within 3 – 7 bank working days and the refund will reflect in the next billing statement.
   2. For all other modes of payments (POD), you will be asked for your bank account details in which we can process the refund or you can opt your Chipmunks Wallet.

Exchanges (if applicable)

1. Products are replaced only if they are not opened and are still in their original packaging. If you need to exchange your product for the same item, then send us an email or you can visit your nearby store from where your product has been purchased.
2. Only unused and boxed handsets are eligible for exchange in case of incorrect delivery or logistics error.
3. Products may be eligible for exchange only if the same seller has the exact same item in stock.
4. If the exchange request is placed and the seller does not have the exact same product in stock, we will provide a refund.

Exceptions

The following items cannot be returned or exchanged:

• Items marked as non returnable or Not Exchangeable by Merchant.
• Used Items, Seal opened, without tags, missing accessories and bills etc.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 On sale products (if applicable)

Only items that are regularly priced are eligible for a refund. Products that are bought on sale and other special offers cannot be refunded.

Questions? : If you have any questions concerning our return policy, please contact us at:

• Email us – support@chipmunks.in