Delivery Partners Training Videos

Chipmunks Delivery Partner Training

1. Order Cancellation at Customer's Doorstep:

If an order is cancelled by the user at the customer's doorstep, kindly return the food to the restaurant promptly.
The return should be completed within the same time it took to cover the distance during the delivery to maintain the freshness and temperature of the food.

2. Failure to Return Order on Time (If Not Delivered to Customer):

In the event that the delivery cannot be returned to the restaurant on time (if not delivered to the customer), a penalty will be imposed.
The penalty is equivalent to the total order amount plus an additional 20% of the total order value.

3. General Delivery Guidelines:

Communication:
- Keep customers informed about the estimated delivery time and any delays.
Presentation:
- Ensure the neat and presentable packaging of both food and parcels.
Hygiene:
- Maintain personal hygiene and adhere to safety guidelines, especially during food deliveries.
Customer Interaction:
- Be polite and professional when interacting with customers.
Security Measures:
- Take necessary precautions to secure parcels and ensure they are delivered to the correct recipient.
Vehicle Maintenance:
- Regularly check and maintain delivery vehicles to ensure safe and efficient transportation.
Reporting Issues:
- Promptly report any issues, delays, or incidents during deliveries to the Chipmunks support team.
Adherence to Traffic Rules:
- Follow all traffic rules and regulations to ensure safe and legal delivery operations.